FAQs

Q. Is there a shipping and handling fee for supplies covered under my current maintenance contract?
•   A. Pricing for shipping and handling of supplies vary based on equipment, please check the attached document for detailed fee schedule.

Q. Where can I download the latest drivers, software or manuals for my Konica Minolta technology?
•   A. Please visit the Konica Minolta Support page.
      Click here for more help.

Q. What is the difference between service and support?
•   A. Service refers mainly to maintenance or functional assistance needed for Konica Minolta technologies. Support refers to
    technical matters and user capabilities. Please ensure to be specific about your request when contacting us and whenever
    possible, have serial numbers and other such information readily available.

Q. Who do I contact for service, maintenance or support questions?
•   A. Please contact your Konica Minolta Global Client Services team at 1-800-456-6422.

Q. Where can I learn more about recycling with Konica Minolta?
•   A. Please visit the Konica Minolta Clean Planet Program page.

Q. Who do I contact regarding billing, my contract or other administration matters?
•   A. Please refer to the contact number on your invoice for assistance with any billing or administration questions.

Q. How do I order supplies or submit meter reads?
•   A. Please contact your Konica Minolta Global Client Services team at 1-800-456-6422.

Q. Who do I speak to about purchasing Konica Minolta technology and/or discuss options,
 and pricing?
•   A. Access our Sales Locator to find an authorized Konica Minolta sales location near you.

Q. How do I apply for a career with Konica Minolta?
•   A. Please visit the Konica Minolta Careers page.

Q. How can I find Konica Minolta international contacts?
•   A. Visit our Sales Locator to find contacts in Canada, the Caribbean, Guam and Micronesia, Latin America and Mexico.
      You may also visit our global website to find contacts all over the world.

Q. Where can I learn about Konica Minolta’s newest technology and solutions?
•   A. Visit our newsroom and subscribe to our RSS feed to get the latest news from Konica Minolta.
      You may also subscribe to our newsletter mailing list, or follow us on Facebook (@Konica Minolta Business Solutions U.S.A), (@KonicaMinoltaUS), and Twitter (@KonicaMinoltaUS).

Q. How do I get assistance with my MyKMBS.com account?
•   A. Please email cxhelp@kmbs.konicaminolta.us to request assistance with your account.