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IT Help Desk

INDUSTRY-LEADING IT HELP DESK SOLUTIONS

Problems with technology can arise anywhere at any time. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. Request Information

All Covered Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When your users call our help desk, they can be sure to have their needs understood and addressed promptly. We’re able to do this because our help desk is staffed in the United States by All Covered engineers who are held to the same standards as our engineers who visit your business site.

Our Managed IT Services are just one aspect of our comprehensive IT offerings, including Cloud Services, IT Consulting & Projects Services, Software and Applications Services and IT Security Services. Combined, they clearly demonstrate our expertise and commitment to your business’s infrastructure.

Consider these benefits of an IT Help Desk Solution

Improved Communication:

With our help desk, you can direct all of your organization’s communications and support needs to one core team.

Faster Resolution:

The All Covered help desk staff is located at facilities in different physical locations throughout the country to help ensure optimal availability. Each team is fully engaged in all alerts, inbound calls and messages via common tools.

Improved Quality Control:

Because our staff works as teams in centralized collaborative work areas, it’s easier for management to ensure everyone has the information and tools needed to fulfill request tickets with the quality support you expect.