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bizhub vCare

What is bizhub vCare?

bizhub vCareTM is Konica Minolta developed technology embedded in our products.  It’s remote diagnostic software that allows our trained service technicians to monitor, manage and service your bizhub, bizhub PRO, bizhub PRESS multifunction products (MFP) and printers over the Internet with no disruption to your device or business.

It provides transparent 24/7 customer care, allowing our products to communicate to our central vCare diagnostic server for routine status updates, toner, and supply levels and meter reads, as well as urgent operational diagnostic messages when service is required. There are more than 250,000 Konica Minolta products connected and reporting their operational status — or "health" — to the vCare system nationwide.  With vCare, there’s less downtime and more productivity.


Our vCare system has been collecting MFP meter and diagnostic information for more than eight years, providing our engineers with useful data they in turn use to improve product quality and design. And that provides you with an optimized level of product and account support for your Konica Minolta solutions.

Unparalleled Support.

Konica Minolta Business Solutions’ field technicians are equipped with integrated mobile devices that allow them to:

  • Check preventative maintenance parts counters and know what your devices needs so they come prepared to your site
  • Check multifunction products and accessories
  • Check supply levels on any connected multifunction product
  • Review multifunction product’s service history with specific break-fix code information
  • Generate and email multifunction product-specific vCare reports to anyone
Automated Meter Collection

During your hectic business day, the last thing you want is monthly interruptions to “get the meter reading” from your multifunction product — or an incorrect bill. Whether it’s by phone or fax, it’s still an interruption. No more with Konica Minolta bizhub vCare because it automatically reads your device’s meters accurately and on-time, month after month.

Green.

bizhub vCare's ability to pinpoint any impending or actual technical malfunction is a green technology, as it helps to reduce unnecessary service visits, such as call-backs, and the associated travel time by service technicians.

Intelligent Auto Service Dispatch

When you purchase or lease a multifunction product, the last thing you want to see is an orange warning signal. bizhub vCare works behind the scenes and automatically dispatches one of our trained technicians whenever a malfunction is detected.

Proactive Service

bizhub vCare monitors consumables parts such as fusers, developers and drum units so that your Konica Minolta Business Solutions’ servicing location knows in advance when a maintenance item needs to be replaced.